Winter Park Resort Lodging facilities now open
Winter Park Resort Lodging facilities including The Vintage Hotel, Zephyr Mountain Lodge, Fraser Crossing/Founders Pointe, Iron Horse Condominiums, and Parry Peak Lofts, look forward to welcoming you back for the Winter 20/21 season.
As we welcome you back, we are committed to providing you with a vacation experience that combines your desire to get away and relax with new health guidelines to minimize the impact of COVID-19. We know these adjustments are especially important to our lodging guests. Our professional lodging services are continuing to build upon our already high standards of housekeeping and hygiene, and align with the guidelines provided by our state and county. The health of our guests has always been and remains our highest priority.
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As we welcome you back, we are committed to providing you with a vacation experience that combines your desire to get away and relax with new health guidelines to minimize the impact of COVID-19. We know these adjustments are especially important to our lodging guests. Our professional lodging services are continuing to build upon our already high standards of housekeeping and hygiene, and align with the guidelines provided by our state and county. The health of our guests has always been and remains our highest priority.
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Cleanliness
Under our professional management, we have elevated our already rigorous protocols to thoroughly clean all surfaces, especially high touch areas. We’re taking extra care to disinfect frequently touched surfaces between reservations and implementing updated protocols to common areas like our front desk.
Please be aware you must have an advance reservation for Winter Park Resort Lodging at this time. Book your stay now and provide a phone number with your reservation for contactless check-in.
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Under our professional management, we have elevated our already rigorous protocols to thoroughly clean all surfaces, especially high touch areas. We’re taking extra care to disinfect frequently touched surfaces between reservations and implementing updated protocols to common areas like our front desk.
Please be aware you must have an advance reservation for Winter Park Resort Lodging at this time. Book your stay now and provide a phone number with your reservation for contactless check-in.
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Updated Protocols
From social distancing, increased scheduled cleaning of public spaces, and changes to our amenities and services, we’re committed to protecting your wellbeing while staying with us!
- Guests and employees will be required to wear masks at all time.
- Front Desk services will be offered through plexi-glass desk shields.
- Delivery of amenities and additional housekeeping services will be limited and require 24-hour notice.
- Employees will only enter into rooms when guests are vacated or in another room in the unit.
- Touch surfaces will be disinfected throughout the day, following CDC guidelines.
- Decorative pillows, blankets and other soft goods have been remove from units to assist in the mitigation of the virus spread.
Contactless Check-In
We’re removing the contact from check-in, but not the connection! By providing your phone number with your reservation, guests can check in via our Text Concierge. This simple process allows for guests to access their keys through a lock box or receive their room key-codes for keyless entry for the condos and guests at The Vintage Hotel will need to make a quick stop at the front desk for their room key. We will also have limited front desk hours from 7am - midnight for guests needing additional assistance. Additionally, you can utilize our Text Concierge throughout your trip for additional service requests, limiting your need to utilize the front desk.
If you have not provided a phone number for your reservation, text your full name and arrival date to 844-828-0060. We will text you your check-in information the day of arrival. Please only send one member of your party into the lobby for check-in if you are unable to use contactless check-in.
Amenities During Your Stay
Because of some of the new processes and guidelines, there will be a reduction in certain services and amenities, including, but not limited to, the closure of hot tubs, shared spaces, and pools. Additionally, we are unable to offer early check-ins or late check-outs at this time.
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We’re removing the contact from check-in, but not the connection! By providing your phone number with your reservation, guests can check in via our Text Concierge. This simple process allows for guests to access their keys through a lock box or receive their room key-codes for keyless entry for the condos and guests at The Vintage Hotel will need to make a quick stop at the front desk for their room key. We will also have limited front desk hours from 7am - midnight for guests needing additional assistance. Additionally, you can utilize our Text Concierge throughout your trip for additional service requests, limiting your need to utilize the front desk.
If you have not provided a phone number for your reservation, text your full name and arrival date to 844-828-0060. We will text you your check-in information the day of arrival. Please only send one member of your party into the lobby for check-in if you are unable to use contactless check-in.
Amenities During Your Stay
Because of some of the new processes and guidelines, there will be a reduction in certain services and amenities, including, but not limited to, the closure of hot tubs, shared spaces, and pools. Additionally, we are unable to offer early check-ins or late check-outs at this time.
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Please review the items below for our lodging guest guidelines, so you can be prepared for your Winter Park adventure:
Upon booking, provide your phone number for our contactless check-in procedure
Guests are required to wear protective face masks in public areas in lodging buildings
Upon arrival, we ask that only one guest enter the reception area for check-in if you are not able to check-in remotely
Maintain six feet of social distancing with members outside of your party
Wash and sanitize your hands regularly
Follow all elevator guidelines
Follow all posted procedures for public bathrooms and shared spaces
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Upon booking, provide your phone number for our contactless check-in procedure
Guests are required to wear protective face masks in public areas in lodging buildings
Upon arrival, we ask that only one guest enter the reception area for check-in if you are not able to check-in remotely
Maintain six feet of social distancing with members outside of your party
Wash and sanitize your hands regularly
Follow all elevator guidelines
Follow all posted procedures for public bathrooms and shared spaces
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Please note that these are planned guidelines and may change. Check back to our website prior to your visit for the most current information. For all health guidelines at Winter Park Resort, please review our Winter 20/21 operations page.
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