Can I pick up my rentals the day before?
Yes. We highly encourage you to pick up your rentals the night before to avoid the morning rush. You can do this anytime between 3p-9p at our Village location for all packages except demos. These can be picked up at the Mountain Adventure Center (Demo Skis) or Showcase Snowboards (Demo Snowboards) between 3pm-6pm the night before.

Can I store my rental equipment overnight at the base of the mountain?
Yes. When you rent equipment at any resort operated location, you can store your skis for free at either Winter Park Resort Rental locations – Village or West Portal. The complementary storage is good for skis/Boards and poles, boots and helmets are not included.

If you have personal equipment you would like to store, we have this available for a fee at the Tune Shop located in the West Portal building. This storage is ski//board only, no boots.

Pay lockers for boots and other items are available in both the West Portal and Village rental shops, among other locations.
Can I trade my ski package for a snowboard package (or vice versa) if I want to switch?

Yes. If you are renting a sport or performance package and decide to switch between the ski and snowboarding we can accommodate this request one time. It does require that you go back through the fitting process, so we recommend that you make the switch mid-day when the shops are less busy.

If you rent a demo package, we encourage you to switch out and try multiple pairs of skis or snowboards. The Mountain Adventure Center, Showcase Snowboards and The Jane Shop are staffed with highly qualified staff ready to get you in a variety equipment.

Can I reserve a specific type of ski or snowboard with the demo package?
We cannot guarantee specific equipment requests at the time of booking. We will do our best to accommodate special requests if you would like to call the shop after you book your reservation, but before you arrive.

Do you offer ski clothing and accessories?
We offer both adult and junior rental clothing, helmets and goggles. Rental clothing and goggles are offered on a walk up only basis. Helmets are available to be pre-booked. Helmets are included with the demo package, free of charge.

Do you rent ice skates?
Yes. We rent ice skates out of the Winter Park Resort Rentals-Village location. While it is located steps away from the skating pond, we ask that you wear your shoes between the shop and the gazebo at the pond. Walking across the concrete plaza damages the skates.

What is the benefit of pre-booking rental equipment?
Pre-booking equipment guarantees that the equipment will be available for you and gains you 20% off the walk up rate.

How to choose your skis or snowboards?
  • Demo Skis/Snowboards: intermediate to advanced skiers/riders that want to have a wide variety of choices and the ability to trade out throughout the day
  • High Performance Skis/Snowboards: intermediate to advanced skiers/riders that do not need to change out their equipment
  • Performance Skis/Snowboards: intermediate skiers/riders
  • Sport Skis/Snowboards: beginner skiers/riders
  • Junior Skis/Snowboards: 12 year-old skiers/riders and less

To prevent stolen equipment
Never leave your equipment unattended or unlocked. Lost, stolen or incomplete rental equipment will be charged to the lessee at the full retail price. Valet storage is available day and night to secure your equipment.

Refund and cancellation policy
  • Pre-booked products require payment in full at the time the reservation is made are nonrefundable.
  • Requests for modifications to dates and/or packages can be requested through the rental shops.

Equipment return
If you do not return your rental equipment according to the date indicated on your leasing contract, the value of the equipment will be charged on your credit card as follows:
  • Demo and High Performance: Current Retail Value
  • Performance skis: from $350
  • Sport Skis: $250
  • Kids skis: $175
  • Boots: $250
  • Helmet: $60
  • Poles: $30
  • Clothes set: $150 per piece