Pass FAQ

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RFID QuickTrax FAQ

At Winter Park Resort and Steamboat, all daily lift tickets, season passes and frequency products will be available on QuickTrax cards, which are embedded with an RFID chip to enable hands-free access to lifts. When a guest passes through the RFID gate, the gate will open automatically after registering the pass or QuickTrax card. As in previous seasons, lift operators will be on hand to assist with the access gates and ensure a smooth and efficient guest experience.

QuickTrax is all you need. One reusable, RFID-equipped card that becomes your pass, pack or lift ticket. With QuickTrax, you can reload online (no waiting in line), go through the lift hands-free and link to your credit card, so you can make on-mountain purchases at any resort-owned business. You can change pass products every year and keep your same card, and, best of all, you'll always get the lowest ticket price, guaranteed.

A $5 Processing fee will be charged for new season passes, pack and lift tickets powered by QuickTrax. This fee includes setting up your QuickTrax account and linking or RFID technology to your Winter Park account. This is a one-time charge and , should you decide to reuse your QuickTrax card as is, this fee will not be charged again, even if you change pass, pack or lift ticket products. Should you need a new card, the $5 will apply. Reasons for issuing a new card may include: a name change, a photo update, a lost or destroyed card, or the creation of a new Winter Park Resort account. If Winter Park chooses to re-issue a new season pass media card for any reason not initiated by you, the $5 fee will be waived.

*RFID QuickTrax is only accessible at Winter Park Resort and Steamboat

Click Here For QuickTrax FAQ

Pass Fulfillment

Rocky Mountain Super Pass™ Plus, Rocky Mountain Super Pass™, Winter Park / Mary Jane Season Pass, Winter Park Four Pass®, Winter Park TwoFer®, Route 40 Pass®, Route 40 4-Pack and Military Patriot Pass™

Passes are for individual use and strictly non-transferable.

Thank you for choosing Winter Park for your non-transferable photo pass. All passes listed above require a photo. You can upload your own photo via your online account; then visit any pass fulfillment location to have your pass printed. We can also capture your photo at pass pickup. Winter passes that have a photo & waiver on file can be mailed to the account address.

If you purchased your pass online, you will have already signed a "waiver of liability agreement." Phone purchasers must complete this step in-person at pass pick-up, or via your online account. Without a completed liability waiver every season, your pass will not provide lift access. For more information about the down payment plan available on select passes, click here. For more information regarding the pick-up / delivery of your pass, click here.

Winter Pass fulfillment locations:
Balcony House Guest Services at Winter Park base, Mary Jane Guest Services in Mary Jane Base Lodge, Tubing Hill.
The Route 40 Pass and Route 40 4-Pack can be picked up at Winter Park Resort or at Steamboat (Guest Services, Gondola Square) 48 hrs. after purchase.

Season Pass holder Add-on products fulfillment locations:
Coca-Cola® Tubing Season Pass, Tuning 4 Pack, Demo 4 Pack, Adult Lesson 2 Pack, Kids Lesson 5 Pack, Vintage Lodging Pass etc. are picked up at the Season Pass office in the Balcony House at Winter Park. Add On passes do not require a photo, but are unique printed plastic card, loaded with your selected products.

Ski and Ride FAQ

What time do lessons start?
Full Day lessons meet at 9:15am and are on the mountain by 9:30am. Full Day lessons run from 9:30am to 3pm and include lunch. Fast Track 5 lessons meet at 11:30am, and run from 11:45am to 2:45pm. Both Full Day and Fast Track 5 lessons are available for booking online and/or over the phone at least 7 days in advance. Lessons are also sold day-of, if space is available.

Can I drop-off my child earlier than 9:15am and pick-up later than 3pm?
Yes. Early drop-off is available from 8:00am and late pick-up is available until 4pm. The cost of each session is $15, and includes activities and a snack. Early drop-off / late pick-up may be purchased in advance online or the same day of your lesson at the Kids Center lobby.
Drop-off and pick-up are in the Green Room (third floor of Kids Center).

Where do lessons meet?
Age Location
3+4 Skiers and snowboarders
Green Room in Kids Center (3rd floor)
4-6 Skiers and Snowboarders Sorenson Park
7-14 Skiers and Snowboarders Sorensen Park

Can my child ski with friends?
Your child may be able to ski with friends or family when desired. Please inform the staff when you check in that you would like to your children to ski together. We ask that when two children are not of the same ability or age group that the two children are placed in the lower ability level or younger age group.

What is served at lunch?
We serve a variety of kid friendly lunch options. The children have at least three main dish options per day and a variety of sides.
The menu may change from day to day. You may pack your own child's lunch if you wish.

If my child has a specific medical condition, what is the staff trained for?
While instructors cannot administer any medication, they can carry any medication/epi-pens in a specially marked pack with a form filled out by parents with specifics about the medication. Children must be able to administer medication themselves, or parents can arrange to meet the class at lunch. In an emergency Ski Patrol can administer epi-pen medication.

How do I look up my child’s Flaik information?

Every child in Ski & Ride School will be equipped with a GPS unit. At the end of the day instructors will hand out a Flaik code to parents and kids who can then go online to track vertical feet and map runs. Information will be available by 5pm the day of the lesson.

Child Care FAQ

Snacks and Lunch
We are a NUT FREE zone. All snacks brought from home must also meet this policy.Parents must provide all baby food and prepared bottles for the day. We have an area designated for breastfeeding if needed.We provide two snacks and lunch to kids able to eat table food. Snack options may include string cheese, goldfish, teddy grahams, apple sauce and pretzels. Lunch options may include macaroni & cheese, hamburgers, hot dogs, sandwiches, chicken fingers, fruit and salad.

Please inform childcare staff about food allergies. We provide a temporary tattoo for your child’s hand to indicate an allergy.

Sick Policy
Please keep the health and safety of everyone in mind before enrolling your child in our programs. Children showing signs of illness (Fever, diarrhea, cough, etc.) will not be allowed to participate in our program for at least 24 hours after they are free of all symptoms.Your child must be fever-free for a full 24 hours before participating in our Childcare programs.

We require parents or guardians to administer all medications needed throughout the day

Daily Schedule
  • 8:00am - Check-in, Free Play
  • 9:00am - Morning Snack
  • 9:30am - Active Play (Music, Dance, Yoga, Games, Creative Movement)
  • 10:30am - Outside Activity (weather depending) or Dramatic Play (Puppet shows, role play, sensory table)
  • 11:30am - Lunch
  • 12:30pm - Naptime; Quiet reading or movie for older children
  • 2:15pm - Afternoon Snack
  • 2:30pm - Arts and Crafts Activity (Play dough, coloring, crafts)
  • 3:15pm - Free Play, Check-out
  • 4:00pm - Center Closes

Hours of Operation
We are open during the winter season 7 days a week from 8am – 4pm.Reservations will be held until 10am and pick up is no later than 4pm. A late fee will be applied at the rate of $10 for each 15 minute period after closing.

Can I check on my child?
Yes! We encourage you to call us at 970.726.1631 to check on your child if you have concerns. We discourage picking up your child for lunch and dropping them back off or checking on them in person throughout the day because this can cause additional separation difficulties not only for your child, but for other children as well. We will also give you a call if there are any concerns.

Do you divide by ages?
Yes, we have a separate gated area for infants and another for toddlers and pre-k. We also provide a crib room separate from the main play area.

What activities do kids do?
We offer a number of age appropriate activities. These may include arts and crafts, creative movement, free play, music, dance, yoga, games, puppet shows, sensory table, play dough and coloring. We also head outside when the weather is appropriate! We take groups for snowmobile rides, play on our patios and head to the playground.

Movies are played during quiet time in Wee Willies. We watch age appropriate movies; the movie of the day is posted in the childcare. Please let us know if you have concerns.

An Add On Private lesson offers a wonderful opportunity for young skiers who are not quite ready for a full day lesson or simply too young to participate in our group lessons. If your child can walk, they can experience the joy of skiing with the Add On Private lesson! Your child does not need to be potty trained for this lesson. Please call the Childcare to check for availability.

Adult Lessons

Should I make a reservation for my Adult Lesson?
Yes, this will ensure that you have a lesson for the day. We may fill up during Holiday/Peak times in our Adult Group Lessons.

Can my child take an Adult Lesson?
Adult Lessons are for guests 13 years and older. Adult Lessons are not as supervised as our Kids Lessons. Students are free to leave the class at any time they choose. The instructor will ask the students to come down the mountain with them at the end of the class, but do not require the student to do so. We recommend that you choose a meeting place for you and your child at the end of the day.

Where do I register for Adult Lessons?
If you are renting equipment at the resort, you may pick up your lesson voucher, lift ticket and rental equipment at Winter Park Resort Rentals. Regardless of the rental location you chose during your purchase, you may collect your rental equipment at West Portal Rentals from 8am – 5pm, or Village Rentals from 8am – 9pm.

If you do not need to rent equipment, you may pick up your lesson voucher and lift tickets at any Winter Park Resort Rentals location, West Portal Station, the Children’s Center, or Village Rentals. If you have children and you are arriving the day before your lessons, the Village
rentals location is recommended for all of your needs (2pm – 9pm).

Where do Adult Lessons meet?
Adult Full Day and Fast Track 5 Lessons meet at the Ski School Bell, located at the base of the Arrow Chairlift at the Winter Park Base.

When should I arrive at the meeting area?
All lessons meet 15 minutes prior to lesson start time, in order to discuss your goals and expectations with instructors to facilitate appropriate level placement.

What time do lessons start and end?
Full day lessons meet at 9:15am and last 5.5 hours from 9:30am to 3pm. Lunch will be provided at one of our on-mountain restaurants. Lunch locations may vary. The Fast Track 5 lesson program is offered daily and meets at 11:30am. Lessons run from 11:45am to 2:45pm.

Is lunch provided during Adult Lessons?
Lunch is provided during the Full Day lesson at one of our on mountain restaurants. Location and menu varies daily.

What clothing should I bring?
Weather can change quickly on the mountain, so layers are best. It is a good idea to have waterproof pants, coat and gloves, along with Sunglasses or Goggles and 1 pair of tall socks (ski or snowboard socks recommended). Also, remember to apply sunscreen. Remember – the weather at the top of the mountain will be colder than the weather at the bottom. Many of these items are available for rental or purchase at the Winter Park Resort Rentals Village location.

Ski/snowboard Rental FAQ

Can I pick up my rentals the day before?
Yes. We highly encourage you to pick up your rentals the night before to avoid the morning rush. You can do this anytime between 3p-9p at our Village location for all packages except demos. These can be picked up at the Mountain Adventure Center (Demo Skis) or Showcase Snowboards (Demo Snowboards) between 3pm-6pm the night before.

Can I store my rental equipment overnight at the base of the mountain?
Yes. When you rent equipment at any resort operated location, you can store your skis for free at either Winter Park Resort Rental locations – Village or West Portal. The complementary storage is good for skis/Boards and poles, boots and helmets are not included.

If you have personal equipment you would like to store, we have this available for a fee at the Tune Shop located in the West Portal building. This storage is ski//board only, no boots.

Pay lockers for boots and other items are available in both the West Portal and Village rental shops, among other locations.
Can I trade my ski package for a snowboard package (or vice versa) if I want to switch?

Yes. If you are renting a sport or performance package and decide to switch between the ski and snowboarding we can accommodate this request one time. It does require that you go back through the fitting process, so we recommend that you make the switch mid-day when the shops are less busy.

If you rent a demo package, we encourage you to switch out and try multiple pairs of skis or snowboards. The Mountain Adventure Center, Showcase Snowboards and The Jane Shop are staffed with highly qualified staff ready to get you in a variety equipment.

Can I reserve a specific type of ski or snowboard with the demo package?
We cannot guarantee specific equipment requests at the time of booking. We will do our best to accommodate special requests if you would like to call the shop after you book your reservation, but before you arrive.

Do you offer ski clothing and accessories?
We offer both adult and junior rental clothing, helmets and goggles. Rental clothing and goggles are offered on a walk up only basis. Helmets are available to be pre-booked. Helmets are included with the demo package, free of charge.

Do you rent ice skates?
Yes. We rent ice skates out of the Winter Park Resort Rentals-Village location. While it is located steps away from the skating pond, we ask that you wear your shoes between the shop and the gazebo at the pond. Walking across the concrete plaza damages the skates.

What is the benefit of pre-booking rental equipment?
Pre-booking equipment guarantees that the equipment will be available for you and gains you 20% off the walk up rate.

How to choose your skis or snowboards?
  • Demo Skis/Snowboards: intermediate to advanced skiers/riders that want to have a wide variety of choices and the ability to trade out throughout the day
  • High Performance Skis/Snowboards: intermediate to advanced skiers/riders that do not need to change out their equipment
  • Performance Skis/Snowboards: intermediate skiers/riders
  • Sport Skis/Snowboards: beginner skiers/riders
  • Junior Skis/Snowboards: 12 year-old skiers/riders and less

To prevent stolen equipment
Never leave your equipment unattended or unlocked. Lost, stolen or incomplete rental equipment will be charged to the lessee at the full retail price. Valet storage is available day and night to secure your equipment.

Refund and cancellation policy
  • Pre-booked products require payment in full at the time the reservation is made are nonrefundable.
  • Requests for modifications to dates and/or packages can be requested through the rental shops.

Equipment return
If you do not return your rental equipment according to the date indicated on your leasing contract, the value of the equipment will be charged on your credit card as follows:
  • Demo and High Performance: Current Retail Value
  • Performance skis: from $350
  • Sport Skis: $250
  • Kids skis: $175
  • Boots: $250
  • Helmet: $60
  • Poles: $30
  • Clothes set: $150 per piece